Ken Chapman & Associates, Inc.

Organizational Culture

Episode 35: Effective Workplace Feedback

Brain Chatter

The Effective Workplace Feedback episode of Brain Chatter explores the role of effective feedback in building strong workplace cultures and improving leadership. Organizational psychologist Dr. Ken Chapman, founder of Ken Chapman & Associates, Inc. and author of The Leader’s Code discusses why traditional annual performance reviews often fail and what leaders should do instead. Drawing on decades of experience advising organizations around the world, Dr. Chapman explains why timely, speci…

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Episode 32: Onboarding + Career Pathing in Healthy Workplace Cultures

Brain Chatter

What impacts do effective onboarding and career pathing have on the health of a company culture? And what does such onboarding and career pathing look like? Patrick Frazier, Director of Organizational Development at ME Global (Tempe, Arizona) discusses the culture inside their foundries in Arizona and Minnesota. Working in metal foundries is hard, hot work. How do you continue to find, keep, and provide advancement opportunities for team members? How do you ensure you attract and retain team …

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Episode 16: Recipe for a Company Growth Culture: The Taziki’s and Greek Street Story

Brain Chatter

Keith Richards explores the importance of a strong company culture and purpose in building a strong restaurant and franchise business with unusually high team member retention. He and his wife Amy founded fresh-casual restaurant Taziki’s in 1998, which now has 90 locations in 15 US states. More recently, they have started a second restaurant business, Greek Street. Keith served as President from May 1998 until December 2012, and then served as the Chief Franchise Officer from June 2012 till 2…

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Episode 12: Through The Looking Glass

Brain Chatter

Dr. Ken Chapman discusses the imperative of accurate self-reflection in organizational leadership and success. In fact, at the heart of almost every leadership issue in an organization, is the lack of accurate self-reflection on the individual level. What is practical self-reflection? Why is it important? What are best practices? What tools and strategies are helpful? How do you self-reflect accurately without doing so neurotically? How can one help a leader who is unaware of the…

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Episode 7: Why I Want Disagreement On My Team

Brain Chatter

Kelly Caruso, the first CEO of Shipt under Target, wants constructive disagreement on her team. How does disagreement lead to better outcomes? How can true diversity of thought be cultivated? What is the most important question she asks? What happens when a leader prevents or quashes constructive disagreement? How do you show others that constructive feedback is safe and appreciated? What’s the difference between constructive and destructive disagreement? Kelly answers these questions…

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Episode 2: 8 Questions That Build Trust & Engagement

Brain Chatter

8 Questions That Build Trust & Engagement is approximately 14 minutes long and is an episode that explores eight key questions that any of us can actively ask to build engagement and earn trust. In the episode, the case is made for each question, and examples are given and background information. The questions are: What do you think? Can you tell me more? Will you share your ideas? How can I be more helpful to you? Is there anything that has been on your mind lately related to o…

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